Operational efficiency, customer satisfaction, and positive ROI yields aren't just for the private sector anymore. The do-more-with-less crisis is nowhere more acute than with public sector organizations. Local, state, provincial, and federal agencies alike are being compelled to reduce costs and streamline operations, but at the same time they're being charged with significantly improving the quality and level of services delivered to civilians and personnel.

Skyrocketing Demands, Vanishing Budgets

Problem: The task of government service certainly isn't what it once was. Government spending reductions have forced agencies at all levels to slash costs by integrating and migrating distributed, redundant, disparate, legacy, manual, and paper-based systems into secure, efficient, online, personalized, self-service solutions. Form filing, application processes, public service delivery, and knowledge management systems must be automated in order to improve staffing productivity, reduce manual systems, and trim IT expenditures. And rapidly evolving security restrictions and guidelines are forcing agencies to change how they handle e-mail, scheduling, project management, forms approval, and information storage.

ATG Solution: Our high-performance, scenario-based personalization technology simplifies data access and process automation while powering large-scale, rapidly evolving online services. ATG's open architecture is expressly designed to simplify the complex challenges associated with systems integration, and no customer-service platform on the market is better at enabling the flow of data through an enterprise. By automating repetitive business processes, government agencies can dramatically increase efficiency and reduce costs.

Citizens Are Customers

Problem: Innovations in electronic technology have heightened expectations, with civilians and employee constituencies increasingly demanding the same sort of ubiquitous 24X7 access to public sector services and information that they've come to expect from the private sector businesses they patronize.

ATG Solution: Your agency, regardless of level, function, or constituency, can now develop and deploy e-government solutions that foster unprecedented responsiveness to your taxpayers. ATG's innovative, adaptive technology provides intuitive self-service and collaboration tools that drive efficiency, productivity, and unprecedented levels of user satisfaction through the development of citizen- and business-facing applications, providing always-on, one-stop access to high-quality services. This lets government agencies quickly and easily improve the online and offline experience by tailoring content and interactions to best suit the needs of diverse constituents based on their profiles and history.

Tighter security requires tighter integration

Problem: Government agencies now have a collective mandate to enable streamlined, reliable, and secure information sharing to support new homeland security initiatives. That's no small task when you consider the sheer number of disparate databases, information repositories, and range of installed systems and applications that exist across dozens of agencies that employ hundreds of thousands of employees. Success hinges on the collective organizations being able to get access to the information they need, when they need it, regardless of where it is stored.

ATG Solution: ATG delivers integrated contact center and self-service solutions that span across all channels, empowering end-users with a single interface for universal access to the wide range of data sources that exist across agencies.

The Bottom Line

ATG's open, flexible architecture provides government services agencies with a powerful suite of solutions that can reduce IT costs while simultaneously enabling higher levels of service. The result – two things not traditionally associated with governmental operations: maximum efficiency and soaring customer satisfaction levels.

Whether your charge is the simplification of revenue collection, reduction of operational costs, or increasing the accessibility of services, ATG has a solution designed to put some octane into the "service" part of "government service." Whether the need is government-to-citizen, government-to-business, government-to-employees, or government-to-government, ATG can help agencies drive self-service, increase efficiencies, and deliver the personalized services that taxpayers deserve and demand.

Next Steps

For more information, please contact D2C2 at sales@d2c2.com